Connection Issues

If your internet connection drops, here are some recommended troubleshooting tips:

1. Verify that your device is connected to the network by going to your device's Wi-Fi connection settings.
2. Check to see if you can connect to other sites. Open your device browser and go to any website. If you can access it, there must be something wrong with the site or app that you were trying to access. 
3. If you are unable to visit any website with your device, try to access the internet with another device, your computer or tablet. If other devices connect to the Wi-Fi network, restart your device and try to connect to the Wi-Fi network. Should you still not be able to connect your device to the network, contact us for help.  
4. If you cannot connect all your devices to the internet via a Wi-Fi connection, connect your computer directly to the modem via Ethernet. You may need to reboot your modem, which you can do by contacting our support team or logging in to Midco Business My Account. If you are unable to connect to the internet, contact our support team. 
5. If you are able to connect your computer to the internet via Ethernet, verify that your service is working.

Keep in mind that wireless speeds will not match speeds on hardwired devices, Due to different types of wireless interference, Wi-Fi speeds could be up to 50% than hardwired devices.

Here are some things that can slow down your internet speeds:

1. One or more pods are too far away from another pod. 
   • Pods should be no more than 40 feet from each other. 
   • Ensure that you have a strong core network in your business, keeping most pods in the center and not on exterior walls. 
2. Not enough pods are connected to your Midco Business Wi-Fi Pro network. 
   • If your signal is constantly weak, this is a good indicator. 
   • Additional pods can always be added to your network by contacting Midco support. 
3. One of your pods may be offline. 
   • Check if any of the LEDs of the pods are slowly pulsing, which means it is disconnected. 
   • If one or more pods are offline, follow the steps to resolve the issue. 
4. Modem issues. 
   • Restart your modem while keeping your pods plugged in to fix certain connection issues. 
5. Internet down. 
   • Contact Midco support or log on the Midco Business My Account to check if there is an outage.  
6. A parallel network may be using all the available airtime. 
   • Make sure your old Wi-Fi is disabled on your router. Follow our instructions on disabling your Wi-Fi on your router to eliminate interference. 
7. Multiple Wi-Fi networks are running in your area. 
   • Try moving your pods away from the outside walls to avoid additional interference and promote a stronger core network. 
8. Look for interference from other sources. 
   • This can include cordless phones, baby monitors, video senders, microwave ovens, medical and industrial equipment and other electronics. Many of these devices use the same bands as your Wi-Fi and cause interference.