Cable TV Equipment

What kind of cable TV equipment can my business use?

Businesses can use the following Midco-provided equipment to connect their TVs to receive Midco cable TV

HD digital receivers
- Can access all digitally delivered channels, including HD programming, digital Music Choice channels and certain pay-per-view (PPV) events.¹
- Includes an interactive on-screen guide.
Standard digital receivers
- Can access digital standard-definition channels, digital Music Choice channels and select PPV events.
- Includes an interactive on-screen guide.
HD digital adapters
- Can access premium HD channels and digital Music Choice channels.
- Includes a simple on-screen guide.

¹ Music channels and PPV require additional subscriptions. Digital adapters are not available in all markets.

Can my business use a DVR?

Although you may use a Midco digital video recorder (DVR) in your home, businesses are not eligible to use a DVR as a cable box.

Can my business use a TiVo® DVR?

Although you may use a TiVo DVR in your home, businesses are not eligible to use TiVo equipment.

Returning leased equipment

You must return any leased Midco equipment that you’re no longer using within five calendar days of telling us you are no longer using the equipment or you may be charged for that piece of equipment. Be sure that you also return all cords and remote controls associated with the equipment. You can return leased equipment by mail, at your local Customer Experience Center or in a Midco dropbox.

How to use your remote control

Remote controls are specific to the Midco equipment that’s connected to your TV. We recommend that you review your remote control user guide below, which contains information on programming codes for TVs and other devices, pairing your remote with your cable box, and general troubleshooting information.

How to reset your cable box

Resetting your cable box may help resolve error messages that display on some or all channels.

Unplug the power cord from the back of your cable box or at the wall outlet for 15 seconds.
Reconnect the power.

After the box powers on, most channels should be available for immediate viewing, however, the menu, and other features may take up to 30 minutes to load or become accessible. If your cable box has an interactive on-screen guide, the first hour of guide information should display within 30 minutes. It may take multiple hours for the guide to display full programming information.

If you still need assistance, please contact us.

Change Interactive Guide Colors

With the interactive on-screen guide, you can modify the guide colors.

On your remote, press Menu and then Main Menu (the house icon in your quick menu).
Locate and select Setup (which may be on the second page).
Choose Guide Colors Setup, and adjust to your preference.

These steps apply to customers using digital receivers and HD digital receivers.

Why is my TV picture stretched out or doesn't fill the screen?

If your TV’s picture doesn’t look quite right, it’s likely that you’re watching standard-definition programming on an HDTV. HD programming is displayed at a 16:9 aspect ratio, and standard-definition programming is displayed at a 4:3 aspect ratio. Your HDTV will make up for this difference by either reshaping the image to fill the HD screen causing the image to look stretched or allowing it to display at standard-definition resolution causing it to not fill the whole screen.

Most modern TVs can automatically adjust to the programming it is receiving. To make sure your TV is adjusting automatically, make sure your picture settings are on Auto-Adjust or Normal.

Why does it look like there are tiles in my TV picture?

Check the physical connections to that outlet, and tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced.
If a piece of Midco cable TV equipment is present, reset your cable TV equipment.

If you still need assistance, please contact us.

My TV has no audio or sound

Check the Mute button on your remote to see if it is on. If it is, press the Mute button to unmute the audio.

If you still can't hear your TV, contact us.

Why aren't my cable channels coming in properly?

Often, channels don’t come in properly due to the input selection on the remote or because of a cable signal interruption. It’s important to confirm if services are working on all TVs connected to Midco cable. If the issue is on all TVs, contact us. If a single TV is affected, follow these steps.

Check physical connections to that outlet, and tighten the coaxial cable if it’s loose. If the cable appears to be damaged, it may need to be replaced.
Verify your cable TV equipment is turned on.
Confirm the proper input or source is selected on the TV, which can connect to multiple media devices through HDMI and out inputs.
- When you turn on a TV, the input may display in the corner of your screen.
- You may need to press the input or source button repeatedly or use the arrow buttons on the remote to select the proper input type.
- You may need to press the input or source button repeatedly or use the arrow buttons on the remote to select the proper input type.
- When your cable TV equipment is plugged into an HDMI port, be sure to select the corresponding HDMI port from the input list. You may also want to try another HDMI port to see if it works properly.
If a piece of Midco cable TV equipment is present, reset your cable TV equipment.