Dedicated Fiber

With certain advanced services, such as internet delivered via dedicated fiber, customers can view and monitor the status of their connection to Midco using Solarwinds. If the service you use qualifies for access to this view, we will contact you to provide more details. Please note that this feature does not apply to all Midco services.

What is a DDOS attack?  

When a distributed denial-of-service - or DDoS - attack occurs, a malicious third party attempts to make an online service unavailable by overwhelming it with traffic from multiple sources. 

What is Midco Enhanced DDOS Mitigation, and why is it beneficial for my business? 

It’s a customizable solution that detects and mitigates DDOS attacks against your internet connection. The technology we use protects against upstream attacks and constantly updates so nothing slips through the cracks.  

You receive your own DDoS portal where you can see exactly what’s going on with your connection. 

• Create and view reports.  
• View alerts. 
• See the origins of threats.  
• Receive real-time threat mitigation updates.  
• View traffic going in and out. 

What support does Midco provide to an enhanced DDoS customer?  

We help you customize a DDoS solution that keeps your data safe and business running smoothly. Also, if a DDoS attack occurs, our support staff is available to help you understand what’s happening, why it’s happening, and any steps your business needs to take to stay protected.   

As an Enhanced DDoS Mitigation customer, what happens when there is a DDOS attack? 

If a DDoS attack occurs, the first thing you’ll notice is a high-severity alert. This may not always lead to an auto-mitigation, but if it’s a suspected attack, an auto-mitigation will begin. You’ll be able to view it under the Mitigation tab of the portal. 

During the auto-mitigation, traffic is re-routed and cleaned by appliances on the edge of our network. These appliances clean malicious traffic (you still receive good traffic) up to 5 Gbps. If the attack exceeds 5 Gbps, all internet traffic going to the point of attack (good and bad) is remote trigger black holed. 

This blocks all traffic from reaching you, and you won’t have internet connectivity. This is the system working as it should. Once the attack is over, your internet services will return to normal. If you believe you have no internet activity due to a DDoS attack, call Business Customer Care at 1.800.888.1300. 

How do I reset my password?  

Reach out to our support staff at 1.800.888.1300 to request a password reset. It can take up to two business days to complete the reset.  

Do I need a certain internet connection to receive enhanced DDoS protection? 

To get Midco’s enhanced DDoS protection for your business, you need a dedicated fiber internet connection at the location you would like to be protected.