Call Transfer
You can transfer a call to another party in three different ways:
- Blind (Cold) Transfer: Transfer a call directly to another party without consulting or introducing the caller.
- Semi-Attended Transfer: Transfer a call when receiving the ring-back.
- Attended (Warm) Transfer: Transfer a call with prior consulting or an introduction.
To perform a blind (cold) transfer
- During a call, press Options, and then select Transfer. Or you can press the TRAN button.
- Enter the number or handset you want to receive the transferred call.
- Press Transfer or TRAN.
To perform a semi-attended or attended (warm) transfer
- During a call, press Options, and then select Transfer. Or you can press the TRAN button.
- Choose where to route the call in one of these ways.
- Enter the number or handset you want to receive the transferred call. Press the Call button.
- Press Directory, and select the desired contact. If a contact has both an office number and a mobile number, select the desired number. Then press the Call button.
- Select Transfer to connect the parties.
To transfer a call to another party when there are two calls on the handset
- Dial the number for the first party.
- Put the first call on hold, and dial the number of the second party.
- Select the call you want to transfer.
- Press Options and then Call Transfer.
- The screen will display the target number that will receive the transferred call. Press Transfer to connect the parties.
To transfer calls directly to voicemail
A direct to voicemail transfer is performed when you wish to transfer a call directly to another user’s voicemail.
To conduct a direct to voicemail transfer:
- While on an active call, press the Options softkey, then select Transfer and press OK.
- The caller is automatically placed on hold.
- Enter *98 followed by the user’s extension.
- Note that the video above states *55, but *98 is the correct code.
- Press the Transfer softkey again. This completes the transfer to voicemail.